Terms and Conditions

The following Terms and Conditions concern the offer and sale of products on the website www.collectfurniture.dk and www.collectfurniture.com, both owned and maintained by:

COLLECT furniture ApS
Thorvaldsensvej 15 st. tv.
1871 Frderiksberg C
Copenhagen – Denmark

Tel: +45 6165 9129
email: info@collectfurniture.dk
VAT number: DK- 30895215

With any purchase you automatically accept the following terms & conditions:

All product designs, product names and content included on this website are protected by international copyright and trademark laws. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

The following debit cards are accepted: Dankort / Visa, MasterCard, Maestro and JCB.

All prices include Danish applicable VAT/tax of 25 % as well as free shipping for delivery within E.U.

For purchases shipped to Norway, Switzerland and the rest of the world outside the E.U.:
Danish VAT/tax is deducted from price, when entering a delivery address outside E.U. at checkout. The shipping cost for delivery outside E.U. is added.
Local charges (sales tax, customs duty) can occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

COLLECTfurniture ship world wide.

All orders are shipped within 3 business days. If turn-around time will be longer, buyer will be notified. Payment is not withdrawn before the order is shipped.

The customer has the right to return new unused goods within 14 days from receipt of the goods.

Goods should be returned in their original packaging. Include a copy of the original invoice. Please wrap and pack very carefully to ensure your returned product will not be damaged during shipping. Returned goods are to be unused. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

Before returning the product, please contact Frederic Collette at info@collectfurniture.dk.

The return of the products has to be addressed to:
COLLECT furniture ApS
Thorvaldsensvej 15 st.tv.
DK-1871 Frederiksberg C
ATT: Returns

COLLECT furniture will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.

COLLECT furniture only refund to the card or Paypal account that was used to place the order – this is to prevent fraud.

COLLECT furniture gives a two-year guarantee on all products when you shop at www.collectfurniture.dk or www.collectfurniture.com, which means that you can get replaced, refunded or a reduction in price, depending on the specific situation.

A complained must be justified and a defect must not be caused by misuse of the product or other injurious behaviour.

In all other aspects the Danish Sale of Goods Act about lack rules apply to purchases.

Complaints about defects must take place within two months after the defect is discovered, we will refund reasonable freight costs if the complaint is justified. The product must be sent to:
COLLECT furniture ApS
Thorvaldsensvej 15 st.tv.
DK-1871 Frederiksberg C
ATT: Defect

When returning a product, please state what the problem is as detailed as possible.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

Natural wood grain and color variations are not defects. Please read more below under ‘Wood grain & color variations’. You are of course entitled to return a furniture, if you are not happy with the wood grain or color according to ‘Returns’ above.

We respect your privacy and we will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party but to execute your order, we need information about your name, address, telephone number and e-mail address.

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.

Because of the Danish Accountancy Law we have to keep a record of this information for 5 years and according to the Danish Data Protection Act you have the right to know which information is kept. All information payment is entered through an encrypted and secure SSL line.

Solid oak wood is a natural material and wood color and grain can vary considerably from wood piece to wood piece. This makes every single of our furniture unique. The product shown in the pictures are carefully chosen as good representatives of the color variation of the product, but variations are to be expected.
Furthermore, it is hard to reproduce exact shades and colors on photographs.

Certain parts of the site uses “cookies” to keep track of your visit and to help you navigate between sections. By using this website, you accept the use of cookies. You are in your right to turn the feature off in your browser.
We use cookies to improve our website and make it as user-friendly as possible. We collect several types of information. This information is completely anonymous and cannot be used to identify you.